Learn how the Biden administration may create new challenges and opportunities as companies determine their site selection and real estate strategies going forward.
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The Biden administration has plans for a surtax on nearshore and offshore call centers. Learn how this legislation could impact your site selection strategies
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The biggest WFH experiment has now been going for over six months. Learn what trends are emerging that are aligned to the individual company, industry and occupation type.
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ompanies are struggling to determine if they should shift their call centers permanently to WFH. Learn how to calculate the return on investment of implementing a WFH strategy.
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The need for bricks-and-mortar call center facilities going forward is unknown. Learn what trends to look for as more call center facilities potentially close.
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Despite the dire economic conditions, these call center employers are expanding across the U.S.
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COVID-19 may change the call center industry forever. Learn about call center site selection trends emerging as a result of the coronavirus pandemic.
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Call center saturation impacts the performance and profitability of call centers due to employee attrition, wage inflation and labor quality decline. Learn which metro areas are the most saturated.
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The COVID-19 pandemic is disrupting the manufacturing sector in the United States. Learn which metro areas have the potential to be disrupted the most.
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The labor market for production workers continues to tighten in the United States.
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