Site Selection Group Blog

Site Selection Group Releases 2019 Global Call Center Location Trend Report Evaluating Onshore, Nearshore and Offshore Site Selection Trends

King White | February 20, 2019

The call center industry continues to expand globally as companies seek geographies with the optimal balance of location attributes. Learn what regions might be the best location for your next call...
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Unemployment Analysis Identifies 60 Metro Areas with the Highest Decrease in Unemployment Over Last Decade

King White | February 20, 2019

Unemployment continues to be one of the most important site selection criteria utilized. Site Selection Group analyzes historic unemployment to identify metro areas with the highest decrease in...
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11 Trends That Will Impact Your Site Selection Strategies in 2019

King White | January 22, 2019

Learn about some of the most significant economic trends that will impact corporate site selection strategies in 2019.
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Biggest Onshore, Nearshore & Offshore Call Center Site Selection Projects of 2018

King White | January 22, 2019

Over 165,000 jobs were created in call centers in 2018. Learn where some of the most impactful onshore, nearshore and offshore deals of the year were announced.
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When and How to Engage in the Economic Incentive Process

Kelley Rendziperis | November 27, 2018

There is an art to requesting economic incentives. Learn more about when and how the economic incentive process should be initiated.
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Cost to Build Call Centers Escalate as Construction Costs Increase

King White | November 27, 2018

The cost to set up a new call center continues to increase as construction costs rise across the U.S. Learn about the latest cost estimates for your next call center.
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The Amazon $15 Per Hour Effect: The Impact on Site Selection & Economic Incentive Strategies

King White | October 22, 2018

The effect of Amazon raising its minimum wage to $15 per hour could have a huge impact on the labor market. Learn how it may impact site selection and economic incentive strategies.
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Largest Economic Incentive Deals of Third Quarter 2018

Kelley Rendziperis | October 22, 2018

489 deals were announced with economic incentives of approximately $1.5 billion. Learn more about these projects.
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Largest Call Center Employers in the Philippines Indicate the Power of Global Site Selection Strategies

King White | October 22, 2018

Global site selection strategies continue to redefine how companies manage their costs and increase profitability. Learn what companies have chosen the Philippines as their global offshore...
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Call Center Wage Guide: The Impact of the New Wage Paradigm on Site Selection Strategies

King White | September 18, 2018

Call center wages have increased by 15% to 20% over the last few years. The Call Center Wage Guide will help you develop a location strategy that meets your business objectives.
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