The call center industry continues to expand globally as companies seek geographies with the optimal balance of location attributes. Learn what regions might be the best location for your next call...
Unemployment continues to be one of the most important site selection criteria utilized. Site Selection Group analyzes historic unemployment to identify metro areas with the highest decrease in...
Over 165,000 jobs were created in call centers in 2018. Learn where some of the most impactful onshore, nearshore and offshore deals of the year were announced.
The cost to set up a new call center continues to increase as construction costs rise across the U.S. Learn about the latest cost estimates for your next call center.
The effect of Amazon raising its minimum wage to $15 per hour could have a huge impact on the labor market. Learn how it may impact site selection and economic incentive strategies.
Global site selection strategies continue to redefine how companies manage their costs and increase profitability. Learn what companies have chosen the Philippines as their global offshore...
Call center wages have increased by 15% to 20% over the last few years. The Call Center Wage Guide will help you develop a location strategy that meets your business objectives.
