Site Selection Group Blog

Reintroduction of U.S. Call Center & Consumer Protection Act Could Impact Call Center Site Selection Strategies

King White | June 25, 2019

Call center site selection strategies could be in for a change if the U.S. Call Center and Consumer Protection Act makes its way through Congress. Learn how it may impact your company.
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The 8-Step Site Selection Process that Identifies the Optimal Locations for Corporate Expansion

King White | May 22, 2019

Using a proven site selection process can minimize the risks of making a bad location decision. Learn seven key steps for finding the best location for your company.
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Top 20 Countries for Foreign Direct Investment by Call Centers, Shared Service Centers and Technical Support Operations

King White | May 22, 2019

Site Selection Group analyzes foreign direct investment trends in the call center sector for the last 15 years. Learn which countries attract the most projects.
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California Population Migration Indicates Power of Corporate Site Selection Strategies

King White | April 23, 2019

California loses companies that are relocating to areas with better business climates and costs of living. Learn what states benefit from this migration.
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Call Center Saturation Report Identifies Most Saturated Call Center Labor Markets

King White | April 23, 2019

Call center saturation impacts the performance and profitability of call centers due to employee attrition, wage inflation and labor quality decline. Learn which metro areas are the most saturated.
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The Impact of 2019 State Business Tax Climate Rankings on Site Selection Strategies

King White | March 26, 2019

Tax conditions play a critical role in the site selection process. Learn which states have the best and worst tax conditions for 2019.
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15 Companies Announce Massive Call Center Expansions in Q1 2019

King White | March 26, 2019

2019 has gotten off to a good start with over 32,000 call center jobs created. Learn which 15 companies have announced major expansion plans.
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Site Selection Group Releases 2019 Global Call Center Location Trend Report Evaluating Onshore, Nearshore and Offshore Site Selection Trends

King White | February 20, 2019

The call center industry continues to expand globally as companies seek geographies with the optimal balance of location attributes. Learn what regions might be the best location for your next call...
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Unemployment Analysis Identifies 60 Metro Areas with the Highest Decrease in Unemployment Over Last Decade

King White | February 20, 2019

Unemployment continues to be one of the most important site selection criteria utilized. Site Selection Group analyzes historic unemployment to identify metro areas with the highest decrease in...
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11 Trends That Will Impact Your Site Selection Strategies in 2019

King White | January 22, 2019

Learn about some of the most significant economic trends that will impact corporate site selection strategies in 2019.
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