Call center site selection strategies could be in for a change if the U.S. Call Center and Consumer Protection Act makes its way through Congress. Learn how it may impact your company.
Using a proven site selection process can minimize the risks of making a bad location decision. Learn seven key steps for finding the best location for your company.
Site Selection Group analyzes foreign direct investment trends in the call center sector for the last 15 years. Learn which countries attract the most projects.
California loses companies that are relocating to areas with better business climates and costs of living. Learn what states benefit from this migration.
Call center saturation impacts the performance and profitability of call centers due to employee attrition, wage inflation and labor quality decline. Learn which metro areas are the most saturated.
The call center industry continues to expand globally as companies seek geographies with the optimal balance of location attributes. Learn what regions might be the best location for your next call...
Unemployment continues to be one of the most important site selection criteria utilized. Site Selection Group analyzes historic unemployment to identify metro areas with the highest decrease in...
