The cost to set up a new call center continues to increase as construction costs rise across the U.S. Learn about the latest cost estimates for your next call center.
Wage inflation is the latest economic trend creating new challenges for companies trying to optimize their site selection, expansion and consolidation strategies. Learn how wage inflation will impact...
The call center site selection process can be full of obstacles that you never would anticipate. To help you, Site Selection Group has identified 10 mistakes to avoid during the call center site...
The call center site selection process can be full of obstacles that you never would anticipate. To help you, Site Selection Group has identified 10 mistakes to avoid during the call center site...
Economists see a one-in-three chance that the U.S. economy is headed into recession in the next year. To help you prepare, Site Selection Group identified five ways a recession could be a good thing.
The Philippines has had a strong run for the last 20 years and faced many obstacles. The country is now facing new challenges primarily due to politics and gambling.
Site selection trends will typically follow the growth of industry sectors. To help identify some of these macro trends, Site Selection Group analyzed 40 of the largest industry sectors’ growth...
Almost 30,000 call center jobs were announced by Amazon, Uber, Allstate and other call center employers in Q2. Learn where these companies are expanding.
Call center site selection strategies could be in for a change if the U.S. Call Center and Consumer Protection Act makes its way through Congress. Learn how it may impact your company.
