California loses companies that are relocating to areas with better business climates and costs of living. Learn what states benefit from this migration.
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Call center saturation impacts the performance and profitability of call centers due to employee attrition, wage inflation and labor quality decline. Learn which metro areas are the most saturated.
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Tax conditions play a critical role in the site selection process. Learn which states have the best and worst tax conditions for 2019.
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2019 has gotten off to a good start with over 32,000 call center jobs created. Learn which 15 companies have announced major expansion plans.
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The call center industry continues to expand globally as companies seek geographies with the optimal balance of location attributes. Learn what regions might be the best location for your next call...
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Unemployment continues to be one of the most important site selection criteria utilized. Site Selection Group analyzes historic unemployment to identify metro areas with the highest decrease in...
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Learn about some of the most significant economic trends that will impact corporate site selection strategies in 2019.
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Over 165,000 jobs were created in call centers in 2018. Learn where some of the most impactful onshore, nearshore and offshore deals of the year were announced.
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There is an art to requesting economic incentives. Learn more about when and how the economic incentive process should be initiated.
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The cost to set up a new call center continues to increase as construction costs rise across the U.S. Learn about the latest cost estimates for your next call center.
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