Learn how the Biden administration may create new challenges and opportunities as companies determine their site selection and real estate strategies going forward.
Read More
The Biden administration has plans for a surtax on nearshore and offshore call centers. Learn how this legislation could impact your site selection strategies
Read More
The biggest WFH experiment has now been going for over six months. Learn what trends are emerging that are aligned to the individual company, industry and occupation type.
Read More
ompanies are struggling to determine if they should shift their call centers permanently to WFH. Learn how to calculate the return on investment of implementing a WFH strategy.
Read More
The need for bricks-and-mortar call center facilities going forward is unknown. Learn what trends to look for as more call center facilities potentially close.
Read More
Among the varying items affected by COVID-19 and competing for your attention, do not lose sight of your economic incentive portfolio and strategy. Learn about five actions you should take to...
Read More
Despite the general decline in economic incentive awards, the food and beverage industry continues to grow. Learn more about this evolving trend.
Read More
Despite the dire economic conditions, these call center employers are expanding across the U.S.
Read More
305 deals were announced with economic incentives of approximately $498 million. Learn more about these projects.
Read More
COVID-19 may change the call center industry forever. Learn about call center site selection trends emerging as a result of the coronavirus pandemic.
Read More
