Among the varying items affected by COVID-19 and competing for your attention, do not lose sight of your economic incentive portfolio and strategy. Learn about five actions you should take to...
Call center saturation impacts the performance and profitability of call centers due to employee attrition, wage inflation and labor quality decline. Learn which metro areas are the most saturated.
Companies need to be prepared for re-entry into the workplace as shelter-in-place policies are lifted. To help you prepare, Site Selection Group identified 12 best practices to consider.
To help you plan for the re-opening of call center facilities across the world, Site Selection Group has attempted to summarize the end date of the full shutdowns/lockdowns in some of the call center...
