The call center site selection process can be full of obstacles that you never would anticipate. To help you, Site Selection Group has identified 10 mistakes to avoid during the call center site...
Economists see a one-in-three chance that the U.S. economy is headed into recession in the next year. To help you prepare, Site Selection Group identified five ways a recession could be a good thing.
The Philippines has had a strong run for the last 20 years and faced many obstacles. The country is now facing new challenges primarily due to politics and gambling.
Almost 30,000 call center jobs were announced by Amazon, Uber, Allstate and other call center employers in Q2. Learn where these companies are expanding.
Call center site selection strategies could be in for a change if the U.S. Call Center and Consumer Protection Act makes its way through Congress. Learn how it may impact your company.
Site Selection Group analyzes foreign direct investment trends in the call center sector for the last 15 years. Learn which countries attract the most projects.
Call center saturation impacts the performance and profitability of call centers due to employee attrition, wage inflation and labor quality decline. Learn which metro areas are the most saturated.
Unemployment continues to be one of the most important site selection criteria utilized. Site Selection Group analyzes historic unemployment to identify metro areas with the highest decrease in...
2018 was an active year for growth of distribution center operations in many metro areas. Learn which experienced the most growth and what effect it had on real estate and the workforce.
