Site Selection Group Blog

10 Mistakes to Avoid During the Call Center Site Selection Process

King White | September 17, 2019

The call center site selection process can be full of obstacles that you never would anticipate. To help you, Site Selection Group has identified 10 mistakes to avoid during the call center site...
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5 Ways a Recession Creates Site Selection Opportunities

King White | September 17, 2019

Economists see a one-in-three chance that the U.S. economy is headed into recession in the next year. To help you prepare, Site Selection Group identified five ways a recession could be a good thing.
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Philippines Update: Changes to PEZA & Rise of Pogos Threaten Call Center Site Selection Activity in Region

King White | August 20, 2019

The Philippines has had a strong run for the last 20 years and faced many obstacles. The country is now facing new challenges primarily due to politics and gambling.
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16 Companies Announce Major Call Center Expansions in Q2 2019

King White | July 23, 2019

Almost 30,000 call center jobs were announced by Amazon, Uber, Allstate and other call center employers in Q2. Learn where these companies are expanding.
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Reintroduction of U.S. Call Center & Consumer Protection Act Could Impact Call Center Site Selection Strategies

King White | June 25, 2019

Call center site selection strategies could be in for a change if the U.S. Call Center and Consumer Protection Act makes its way through Congress. Learn how it may impact your company.
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Top 20 Countries for Foreign Direct Investment by Call Centers, Shared Service Centers and Technical Support Operations

King White | May 22, 2019

Site Selection Group analyzes foreign direct investment trends in the call center sector for the last 15 years. Learn which countries attract the most projects.
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Call Center Saturation Report Identifies Most Saturated Call Center Labor Markets

King White | April 23, 2019

Call center saturation impacts the performance and profitability of call centers due to employee attrition, wage inflation and labor quality decline. Learn which metro areas are the most saturated.
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Unemployment Analysis Identifies 60 Metro Areas with the Highest Decrease in Unemployment Over Last Decade

King White | February 20, 2019

Unemployment continues to be one of the most important site selection criteria utilized. Site Selection Group analyzes historic unemployment to identify metro areas with the highest decrease in...
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Top Distribution Center Site Selection Trends of 2018

Josh Bays | January 22, 2019

2018 was an active year for growth of distribution center operations in many metro areas. Learn which experienced the most growth and what effect it had on real estate and the workforce.
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Predicting the Future for 3PL’s

Josh Bays | November 27, 2018

Learn how predictive analytics can help 3PL’s assess market potential in new candidate locations.
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