Everyone always wants to know where the best place is to open a call center. Learn about some popular cities and criteria to use when searching for your next call center.
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Companies in labor markets with a high concentration of H-1B workers may be challenged in the future. Learn why, what labor markets could be affected, and what companies might be impacted
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The Dallas-Fort Worth metro area is one of the hottest labor markets in the country and continues to attract some of the biggest corporate expansions in the country.
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The once high-growth offshore markets are slowing down. Learn how this recent trend should influence your site selection strategies.
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Population growth is critical to the long-term viability of a labor market. Learn what metro areas have grown the most over the last five years and are projected to over the next five years.
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Tax conditions play a critical role in the site selection process. Learn which states have the best and worst tax conditions for 2018.
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The call center industry continues to expand globally as companies seek geographies with the optimal balance of location attributes. Learn what regions might be the best location for your next call...
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Wage inflation is finally kicking in after years of stagnate growth. Learn what site selection strategies to utilize during these challenging labor conditions.
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The work-at-home call center model continues to evolve. Learn about the latest trends and some of the largest work-at-home call center employers.
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Over 165,000 jobs were created in call centers in 2017. Learn where some of the most impactful onshore, nearshore and offshore deals of the year were announced.
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