Top 25 Onshore & Offshore Call Center Projects of 2015

by King White, on Jan 25, 2016 10:30:50 AM

The call center industry continued its solid growth pattern with the creation of more than 170,000 jobs across the world in 2015. With almost half of those jobs created in the U.S., domestic expansion and reshoring initiatives have enabled the United States to maintain its robust job CallCenter_123788959.jpggrowth for the year. Outside the U.S., Latin America and the Philippines continue to be the hottest regions for expansion. Latin America created an estimated 14,800 jobs and the Philippines announced more than 28,000 new jobs primarily driven by the high growth business process outsourcing sector.

Africa could become a leading offshore location

As companies continue to find the next Philippines, Africa may be positioning itself as the next region and has gained significant momentum with the creation of almost 10,000 jobs across the continent. “For the last several years, Africa appears to be positioned to become a potential alternative for long term growth and scalability. As the education system and infrastructure improve, Africa could become a leading emerging destination in the next 10 to 20 years,” explains King White, CEO of Site Selection Group.   

Top onshore and offshore project announcements

To illustrate the momentum of the call center industry, Site Selection Group has identified our Top 25 Onshore & Offshore Call Center Deals of 2015. These new project announcements excluded any expansion of existing sites and were identified through a filtering process based on jobs created, location and community impact. The following table identifies the top new projects announced in 2015: 


Top 25 Onshore Call Center Projects of 2015

Company # of Jobs Location Industry
Liberty Mutual 2,500 Plano, TX Financial Services
Barclay's 1,500 Hamilton, OH Financial Services
Qualfon 1,200 Harlingen, TX BPO
Comcast 1,100 Tucson, AZ Telecommunications
Charter Communications 1,000 St. Louis, MO Telecommunications
Sitel 1,000 Ft. Lauderdale, FL BPO
Sykes 900 Boise, ID BPO
The Home Depot 800 Tempe, AZ Retail
AAA 700 Layton, UT Financial Services
Google 700 Farmington Hills, MI Technology
Comcast 675 Spokane, WA BPO
Fred Loya Insurance 600 El Paso, TX Financial Services
Sitel 600 Spartanburg, SC BPO
Alorica 550 Albuquerque, NM BPO
Sykes 550 Morristown, TN BPO
Sykes 500 Montgomery, AL BPO
Teleperformance 500 Reno, NV BPO
Triwest Healthcare 500 Kansas City, KS Healthcare
Connexion Point 400 Memphis, TN Healthcare
Republic Services 400 Charlotte, NC Other
Uber 400 Phoenix, AZ Travel
Atlantic City Contact Center 322 Atlantic City, NJ BPO
Argo Marketing 300 Lewiston, ME BPO
Convey Health Solutions 300 Decatur, IL Healthcare
Frontier Telecom 300 Rochester, NY Telecommunications


Top 25 Offshore Call Center Projects of 2015

Company # of Jobs Location  Industry
ISON Group 5,000 Nigeria BPO
EXL 3,000 CapeTown, South Africa BPO
Sutherland 3,000 Bulgaria BPO
Atento 3,000 Campo Grande, Brazil BPO
Atento 2,500 Bahia, Brazil BPO
Telus 2,500 Manila, Philippines BPO
Azpired BPO 2,000 Cebu, Philippines BPO
Startek 2,000 Pasig, Philippines BPO
Teleperformance 2,000 Taguig City, Philippines BPO
Expert Global Solutions 1,700 Davao City, Philippines BPO
Reliance Communications 1,500 Srinigar, India Telecommunications
Teleperformance 1,500 Georgetown, Guyana BPO
Minacs 1,000 Pune, India BPO
Atento 1,000 Bogota, Colombia BPO
Hinduja Global Services 600 Windsor, ON BPO
Xceed 500 Morocco BPO
Transcosmos 500 Okinawa, Japan BPO
Tele2 Russia 500 Chelyabinsk, Russia Telecommunications
Uber 500 Hyderabad, India Technology
Tech Mahindra 500 Cebu, Philippines BPO
Genpact 500 Bataan, Philippines BPO
Service Source 500 Bonifacio City, Philippines BPO
Acticall 450 Fez, Morocco BPO
Telenor India 425 Jharkhand, India Telecommunications


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Topics:Call CenterEconomic IncentivesEconomic Development



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