The COVID-19 pandemic has clearly put a damper on the employment market and the call center industry. Companies are struggling to find the right balance of work-from-home versus facilities-based call center workers. Social distancing requirements within call center facilities isn’t helping either. Regardless, there is still some hope out there showing the call center industry is growing based on the fact that 42,006 new call center jobs were announced in the U.S. since April of this year. Site Selection Group identified 40 companies that have announced expansion in the U.S. during this time. Hopefully this is a sign of more to come as the resilient call center industry lands back on its feet. 

U.S. Call Center Expansion Announcements

(April to August 2020)

 

Company # of Jobs Location Type
Sitel 10,000 Home Agents, USA Expansion
TTEC 7,300 Multiple Sites, USA Expansion
Centene 3,200 Charlotte, NC New Site
Freedom Mortgage 3,000 Multiple Sites, USA Expansion
GoHealth 1,159 Lindon, UT Expansion
Telaforce 1,000 South Walton Beach, FL Expansion
Ohio Employment Call Center 1,000 Columbus, OH Expansion
Agero 900 Clarksville, TN Expansion
Crawford & Co. 750 Allen, TX New Site
Senture 600 London, KY Expansion
TLC Associates 500 El Paso, TX New Site
PillPack 500 Meridian, ID New Site
T-Mobile 500 Richmond, VA Expansion
CVS Health 500 Chandler, AZ Expansion
Alorica 500 Greenville, SC Expansion
Deloitte 400 Lake Mary, FL Expansion
Alorica 398 Montgomery, AL Expansion
Google 350 Southhaven, MS New Site
Spectrum 350 El Paso, TX New Site
FCR 300 Idaho Falls, ID New Site
Fidelity Investments 300 Dallas, TX Expansion
Sitel 300 Las Vegas, NV Expansion
Amerisave 300 Plano, TX Expansion
Barclay's 300 Wilmington, DE Expansion
Deserve 258 Salt Lake City, UT New Site
United Data Technology 250 Miramar, FL Expansion
Faneuil 250 Hampton, VA Expansion
Chime Solutions 250 Charlotte, NC Expansion
Carmax 230 Alpharetta, GA Expansion
Carmax 200 Richmond, VA New Site
Zillow 200 Atlanta, GA New Site
Focus Services 200 Tarboro, NC New Site
Spectrum 200 Rotterdam, NY Expansion
Charter Communications 200 Wallkill, NY Expansion
Spectrum 200 Appleton, WI Expansion
Carmax 200 Tempe, AZ Expansion
Focus Services 150 Greenville, SC Expansion
Spectrum 100 Portland, ME Expansion
Electrolux 100 Augusta, GA Expansion
Intuit/ Sitel 75 lawton, OK New Site

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