Hottest Nearshore & Offshore Call Center Locations to Consider in 2025

by King White, on Jun 4, 2025 1:30:00 PM

As global businesses continue to optimize their customer service operations, selecting the right call center location remains pivotal. In 2025, several nearshore and offshore destinations have emerged as top contenders, offering a blend of cost efficiency, skilled labor, and favorable business environments. This guide, informed by insights from Site Selection Group (recognized as the premier call center site selection and outsourcing consulting firm), highlights the most attractive call center locations to consider this year.

Nearshore call center destinations (in no particular order)

1. Colombia

Colombia has solidified its position as a leading nearshore destination, thanks to its large pool of bilingual professionals and robust infrastructure.

Call Center Industry Presence: Mature
Scalability: High
Agent Labor Rates: $4 to $6 per hour
BPO Billable Rates: $15 to $18 per hour

2. Dominican Republic

With its proximity to the U.S. and a growing BPO sector, the Dominican Republic offers cost-effective solutions for English-speaking markets.

Call Center Industry Presence: Mature
Scalability: Moderate
Agent Labor Rates: $4 to $5 per hour
BPO Billable Rates: $14 to $16.50 per hour

3. Mexico

Mexico's strategic location and cultural alignment with the U.S. make it a preferred choice for many companies.

Call Center Industry Presence: Mature
Scalability: High
Agent Labor Rates: $5 to $7 per hour
BPO Billable Rates: $14 to $18 per hour

4. El Salvador

El Salvador offers a young, tech-savvy workforce and government incentives to attract foreign investment.

Call Center Industry Presence: Mature
Scalability: Moderate
Agent Labor Rates: $4 to $5 per hour
BPO Billable Rates: $14.50 to $17 per hour

5. Costa Rica

Renowned for its political stability and high educational standards, Costa Rica is an ideal destination for high-quality customer service operations.

Call Center Industry Presence: Mature
Scalability: Moderate
Agent Labor Rates: $6 to $8 per hour
BPO Billable Rates: $18 to $24 per hour

6. Trinidad and Tobago

Trinidad and Tobago is gradually emerging in the BPO space, driven by a government push for digital services and education reform aimed at attracting outsourcing industries.

Call Center Industry Presence: Emerging
Scalability: Low to Moderate
Agent Labor Rates: $5 to $6 per hour
BPO Billable Rates: $10 to $14 per hour

7. Honduras

Honduras is maturing into a nearshore destination with strong bilingual capabilities and investment-friendly policies that support contact center growth.

Call Center Industry Presence: Maturing
Scalability: Moderate
Agent Labor Rates: $4 to $5 per hour
BPO Billable Rates: $15 to $18 per hour

8. Belize

Belize's official language is English, making it unique in Central America and attractive for U.S.-focused call center operations.

Call Center Industry Presence: Mature
Scalability: Low to Moderate
Agent Labor Rates: $4 to $5 per hour
BPO Billable Rates: $13 to $16 per hour

9. Jamaica

Jamaica remains a key player in the Caribbean BPO market, supported by a large English-speaking labor force and expanding infrastructure.

Call Center Industry Presence: Mature
Scalability: Moderate
Agent Labor Rates: $5 to $6 per hour
BPO Billable Rates: $12 to $18 per hour

10. Peru

Peru is an emerging BPO destination with an expanding pool of multilingual professionals and increasing interest from U.S. and European companies.

Call Center Industry Presence: Emerging
Scalability: Low
Agent Labor Rates: $4 to $5 per hour
BPO Billable Rates: $12 to $16 per hour

Offshore Call Center Destinations (in no particular order)

1. Philippines

The Philippines remains a top offshore destination due to its high level of English proficiency and cultural compatibility with Western countries.

Call Center Industry Presence: Mature
Scalability: High
Agent Labor Rates: $2.50 to $3.50 per hour
BPO Billable Rates: $10 to $14 per hour

2. India

India offers a vast talent pool and has been a longstanding leader in the BPO industry.

Call Center Industry Presence: Mature
Scalability: High
Agent Labor Rates: $2 to $3 per hour
BPO Billable Rates: $7 to $10 per hour

3. South Africa

With a neutral accent and strong infrastructure, South Africa is gaining traction as a preferred offshore location.

Call Center Industry Presence: Mature
Scalability: High
Agent Labor Rates: $3 to $4 per hour
BPO Billable Rates: $12 to $15 per hour

4. Kenya

Kenya is emerging as a competitive BPO destination, offering a youthful, English-speaking workforce.

Call Center Industry Presence: Emerging
Scalability: Moderate
Agent Labor Rates: $2 to $3 per hour
BPO Billable Rates: $7 to $9 per hour

5. Egypt

Egypt provides a strategic location bridging Europe, Asia, and Africa, with a multilingual talent pool.

Call Center Industry Presence: Mature
Scalability: High
Agent Labor Rates: $2 to $3 per hour
BPO Billable Rates: $10 to $14 per hour

Market trends to watch in 2025

Several macro-level trends are influencing site selection decisions in the call center industry:

Multilingual Talent Demand: As customer bases diversify globally, demand is rising for agents proficient in multiple languages beyond English.
Technology Integration: Automation, AI-powered chatbots, and real-time agent assist tools are reshaping customer support operations and increasing the need for technically skilled agents.
Geopolitical Diversification: Enterprises are hedging risks by diversifying their outsourcing footprints across multiple geographies.
Remote and Hybrid Models: The acceptance of remote work models enables more flexible and distributed call center structures.

Conclusion

Selecting the right call center location in 2025 involves striking a balance between cost, talent availability, language proficiency, and geopolitical considerations. Nearshore destinations like Colombia and Mexico offer proximity and cultural alignment, while offshore locations such as the Philippines and India provide cost advantages and scalability. Emerging players in Africa and Latin America add to the mix of viable options for strategic diversification.

To navigate this complex and evolving landscape, businesses can benefit from the expert guidance of Site Selection Group’s call center site selection and outsourcing consultants.

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