The call center industry has been turned upside down since the COVID-19 outbreak across the world.  The pandemic has resulted in the largest amount of shutdowns/lockdowns worldwide at the same time in history. It is estimated that 3.9 billion people were on lockdown in April which is more than half of the world's population. As a result, call centers in onshore, nearshore and offshore geographies have been forced to shut down or shift employees to a work-at-home model. This has created massive disruption in the call center industry which may never be the same again. To help you plan for the re-opening of call center facilities across the world, Site Selection Group has attempted to summarize the end date of the full shutdowns/lockdowns in some of the call center hotspots across the world. Please note that many countries and regions may elect to extend the end date based on local COVID-19 recovery.

COVID-19 Shutdown/Lockdown Schedule in Call Center Hotspots

Country City/Region Start Date End Date
Barbados   3/28/2020 5/3/2020
Belize   4/1/2020 4/30/2020
Brazil Santa Catarina 3/17/2020 4/7/2020
Brazil São Paulo 3/24/2020 4/8/2020
Colombia   3/25/2020 4/27/2020
Costa Rica   3/23/2020 Not announced
Croatia   3/18/2020 4/19/2020
Czech Republic   3/16/2020 4/12/2020
Dominican Republic   3/19/2020 5/11/2020
El Salvador   3/12/2020 4/2/2020
Greece   3/23/2020 4/27/2020
Honduras   3/20/2020 4/26/2020
Hungary   3/28/2020 4/10/2020
India   3/25/2020 5/3/2020
Ireland   3/12/2020 5/5/2020
Jamaica   4/15/2020 4/22/2020
Malaysia   3/18/2020 5/12/2020
Mexico   3/30/2020 5/30/2020
Nicaragua   No lockdown No lockdown
Panama   2/25/2020 4/7/2020
Philippines Cebu 3/27/2020 5/15/2020
Philippines Davao Region 3/19/2020 5/15/2020
Philippines Luzon 3/15/2020 5/15/2020
Poland   3/13/2020 4/11/2020
Portugal   3/19/2020 4/2/2020
Romania   3/25/2020 5/12/2020
South Africa   3/26/2020 4/30/2020
Trinidad and Tobago   3/17/2020 3/31/2020
United Kingdom   3/23/2020 Not announced

Source: Various press releases, internet sources and government websites

Disclaimer: Site Selection Group cannot guarantee the accuracy of the data and dates.  

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