by Site Selection Group, on May 8, 2026 8:51:53 AM
Site Selection Group, a global location advisory, economic incentives, and corporate real estate services firm, is pleased to announce that Michael Replogle, Senior Vice President, will host an upcoming webinar titled “Inside the BPO Playbook: How AI Is Actually Being Deployed Today.”
The webinar will take place on Wednesday, May 20, at 10:00 a.m Central Time / 11:00 a.m. Eastern Time and will focus on how artificial intelligence is being implemented in real-world contact center and business process outsourcing operations. The one-hour session will bring together leaders from two BPO providers to discuss where AI is delivering measurable impact, where it continues to fall short, and how enterprise buyers should evaluate AI adoption over the next 12 to 24 months.
“AI is one of the most over-marketed shifts we have seen in the contact center industry,” said Replogle. “This discussion is intended to separate what is actually working from what is still theoretical, giving companies a clearer view of how AI is changing operations today.”
Replogle will be joined by Dominic Leide, President of The Office Gurus, and Sid Victor, Senior Vice President and Head of Support at Movate. The panel will explore current AI deployment across voice, chat, and back-office operations, including the differences between pilots and production use cases, the impact on staffing models, emerging operational challenges, and common mistakes companies are making when investing in AI.
The discussion will also address where AI-assisted tools are creating value, including agent assist, quality assurance, and summarization, while offering a candid look at the limitations of full automation. One of the central themes of the webinar is clear: AI is not replacing contact center operations, but it is reshaping them.
The webinar will include a live Q&A segment, allowing attendees to ask practical questions about AI adoption, customer experience, cost management, and where companies should be cautious when investing in new technology.
About Site Selection Group
Site Selection Group LLC is a leading, independent location advisory, economic incentive, and corporate real estate services firm providing solutions to corporations and communities worldwide. Site Selection Group offers four core services to our customers: Location Advisory, Economic Incentive, Corporate Real Estate, and Economic Development Consulting Services. Site Selection Group's mission is to align the needs of corporations with optimal locations in order to provide the absolute maximum economic benefit. For more information, visit www.siteselectiongroup.com.
