Site Selection Group Aligns with EPIC Connections to Optimize Client’s Call Center Operations

Dallas, TX, January 28, 2015.  Site Selection Group, a leading location advisory and economic incentive firm, is pleased to announce that they will be aligning with EPIC Connections to assist a clinical healthcare company with optimizing their call center operations.

The client currently has multiple under-performing contact center operations across the country. To assist them in achieving their business growth projections, EPIC and Site Selection Group will leverage a four-step client engagement model. The plan will allow the client to align resources, requirements, and capital outlays across design phases.

Commenting on the process, Bill Pieper, President of EPIC Connections, stated, “As our client enhances and expands its contact center strategy, we are pleased to be able to bring demonstrated solutions and expertise to enable their success.  Our experience providing value across all aspects of the planning process, combined with the Site Selection Group’s expertise in location selection, proves to be a valuable solution for our clients.”

King White, CEO of Site Selection Group commented, “By evaluating workforce, economic incentive and real estate conditions, we are able to help companies optimize their contact center location decisions. We are pleased to align with EPIC to ensure that the overall project strategy results in the maximum return on investment for the client.”

About Site Selection Group
Site Selection Group, LLC is a leading, independent location advisory and economic incentives firm providing solutions to corporations and communities across the world. We offer four core services to our customers which includes location advisory, economic incentive services, real estate services and economic development consulting. Through the utilization of our cutting-edge databases and analytical models, our experts can maximize the efficiencies of location decisions for corporations in a variety of industries. For more information, visit www.siteselectiongroup.com.

About EPIC Connections
Founded over a decade ago, EPIC is a leading provider of contact center outsourcing and consulting services. EPIC's clients represent small, medium, and Fortune 500 companies, including some of the most recognized brands in the world. EPIC offers clients turnkey outsourcing and managed services solutions, as well as consulting services in all aspects of contact center assessment, benchmarking, design, deployment, optimization and management to improve end-user satisfaction and client ROI. For more information, visit: www.epicconnections.com.