Site Selection Group Expands Contact Center Advisory Platform

Site Selection Group, a leading global location advisory, economic incentive, and corporate real estate services firm, is excited to announce the expansion of its contact center advisory platform.  As a leader in location advisory for contact centers, Site Selection Group now provides a full scope of outsourcing consulting services to assist companies with selecting business process outsourcing (BPO) providers in onshore, nearshore, and offshore geographies. The expanded platform uniquely integrates Site Selection Group’s proprietary contact center location intelligence with the identification, evaluation, negotiation, and performance monitoring of BPO service providers.  The combination of the services will enable companies to partner with the most qualified BPO providers in the optimal locations worldwide.

Michael Replogle, Senior Vice President of Site Selection Group, will lead the outsourcing advisory practice.  Michael has over 37 years of experience in the contact center industry. He has held senior executive positions and has a strong track record of enhancing call center performance and productivity globally. He is renowned for his expertise in cost containment, business process outsourcing, and contact center technology.
 
“The expansion into contact center outsourcing advisory is a natural evolution of our business model. We are now able to help companies evaluate both their in-house and outsourced contact center and back-office operations. This positions Site Selection Group as one of the only consulting firms able to provide this integrated approach to finding the best solutions for our client’s needs,” explained King R. White, CEO and founder of Site Selection Group.

About Site Selection Group

Site Selection Group LLC is a leading independent location advisory, economic incentive, and corporate real estate firm providing solutions to corporations and communities across the world. Site Selection Group offers four core services to customers: Location Advisory, Economic Incentive Services, Corporate Real Estate Services, and Economic Development Consulting. Site Selection Group's mission is to align the needs of corporations with the optimal locations in order to provide the absolute maximum economic benefit. For more information, visit www.siteselectiongroup.com.