Site Selection Group Releases 2024 Contact Center BPO Pricing Guide

by Michael Replogle, on Nov 3, 2023 9:30:00 AM

In today's global economy, companies are in a perpetual quest to enhance efficiency, streamline operations and optimize costs of their contact center and back-office operations. Business Process Outsourcing (BPO) has emerged as a solution to meet these needs, offering companies the opportunity to delegate both core and noncore processes to specialized providers. However, diving into the world of BPO requires a clear understanding of the BPO provider landscape and the costs associated with onshore, nearshore and offshore locations.

Site Selection Group releases report on BPO rates

To help you understand the cost of using BPO providers in the various regions of the world, Site Selection Group has released its 2024 Business Process Outsourcing Pricing Guide (click to download). The guide is designed to demystify the complex landscape of BPO pricing, offering a simple breakdown of pricing by geographic region. Whether you're a startup exploring BPO for the first time or a large enterprise looking to change BPO providers or enter a new geography, Site Selection Group can help you strategically explore the geographic alternatives and partner with the most qualified BPO providers in onshore, nearshore and offshore locations that align to your needs. 

Billable rates vary based on several factors

The following diagram summarizes the billable rates outlined in the report. Several factors will impact prices which include the type of work being outsourced, language requirements, hours of operation, channel volume, technology and security requirements, and the specific city and country in which the work is being performed. 

Billable rate Site Selection Group 2024 Contact Center BPO Pricing Guide

Click here for the full report


Outsourcing offers companies an incredible opportunity to tap into global talent, achieve cost savings, add business continuity, and elevate operational efficiency. However, the choice of location is critical, with each region, country and city presenting its unique mix of advantages and challenges. While this guide provides an overview, our team of location strategists and outsourcing advisors can help you find a solution. 

If you're uncertain about the best location for your outsourcing needs or want a tailored recommendation, don’t hesitate to reach out. Our team is here to provide the expertise and insights necessary to ensure your location decisions and outsourcing endeavors align with your business objectives, budget and operational requirements. Remember, in the ever-evolving global market, having a trusted partner can make all the difference.




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