Top 35 Call Center Projects of 2014

by King White, on Jan 15, 2015 11:01:00 AM

The call center industry continued its solid growth pattern with the creation of more than 150,000 jobs across the world this year. With over half of those jobs created in the U.S., domestic expansion and reshoring initiatives have enabled the United States to maintain its robust job growth for the year. Outside the U.S., one of the hottest regions callcenter_webinarhas been in Latin America where an estimated 18,000 jobs were announced last year primarily by many of the leading business process outsourcers. 

To illustrate the momentum of the call center industry, Site Selection Group has identified our Top 35 Call Center Deals of 2014. These projects were identified through a filtering process based on jobs created, location and community impact. The following table identifies the top projects announced in 2014:


Top 35 Call Center Projects of 2014

Company # of Jobs    Location    Type
Laurus International 3,500    Santo Domingo, Dominican Republic    New Site
Atento 1,200    Guatemala City, Guatemala    New Site
Chime Solutions 1,120    Morrow, GA    New Site 1,000    San Jose, Costa Rica    Expansion
Teleperformance 1,000    Puebla, Mexico    New Site
Emerson Process Management 1,000    Manila, Philippines    New Site
Conduit Global 1,000    Memphis, TN    New Site
Qualfon 1,000    Harlingen, TX    New Site
Lowe's 1,000    Indianapolis, IN    New Site
Atento 1,000    El Salvador    New Site
IBEX Global 1,000    San Antonio, TX    New Site
Zulily 900    Columbus, OH    New Site
GM Financial 900    Arlington, TX    New Site
C3 800    Las Vegas, NV    New Site
Asurion 800    Las Vegas, NV    New Site
Teleperformance 750    Louisville, KY    New Site
Alliance Data 700    Columbus, OH    Expansion
Unisys 700    Augusta, GA    New Site
ACCT 625    Junction City, KS    New Site
Teletech 600    Jonesboro, AR    New Site
Teletech 600    McAllen, TX    New Site
AAA 580    Salt Lake City, UT    New Site
Red Ventures 580    Charlotte, NC    New Site
Frontier Communications 550    Provo, UT    New Site
Cognizant 500    Charlotte, NC    New Site
The Results Companies 500    Heredia, Costa Rica    New Site
US Bank 500    Owensboro, KY    New Site
Teleperformance 500    Richmond, VA    New Site
CBE Companies 500    New Braunfels, TX    New Site
Wayfair 500    Orem, UT    New Site
Johnson & Johnson 500    Manila, Philippines    New Site
TSYS 450    McDonough, GA    New Site
BB&T Bank 300    Tempe, AZ    New Site
Emirates Airline 300    Budapest, Hungary    New Site
Airbnb 250    Portland, OR    New Site

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Topics:Call CenterEconomic IncentivesEconomic Development



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